Fantastic Cleaners Halloween Promotion – Terms and Conditions

Last updated: 21 October 2026

These terms and conditions (the "Promotion Terms") apply to the Fantastic Cleaners Halloween 2026 promotion (the "Promotion"). Please read them carefully before you book. By using a Halloween 2026 promo code, you agree to these Promotion Terms and to our general Terms and Conditions. If the two conflict, these Promotion Terms apply to the discount and our general Terms and Conditions apply to everything else.

1. Who runs the Promotion

• The Promotion is run by st Online Solutions Limited, a company registered in England and Wales under company number 07082485, whose registered address is Second floor, 9 Temsford Close, North Harrow, London, HA2 6LB ("Fantastic Cleaners", "we", "us", "our").

2. Definitions

• "Customer" or "you" means an individual aged 18 or over who books a service for personal, domestic use.
• "Promo Code" means one of the codes listed in section 6.
• "Promotional Period" means the period set out in section 3.
• "Service Area" means the areas set out in section 5.
• "Fantastic Club" means our annual paid membership programme, described on the Fantastic Club page.
• "Club Credits" means the credits included with a Fantastic Club membership.

3. Promotional Period

• The Promotion starts at 00:00 (UK time) on Monday 26 October 2026 and ends at 23:59 (UK time) on Saturday 31 October 2026.
• To receive a discount, you must complete your booking and apply a valid Promo Code within the Promotional Period.
• Promo Codes cannot be applied to bookings made before or after the Promotional Period. Discounts cannot be added to existing bookings.

4. When your service must take place

• Services booked with a Promo Code must be carried out on or before Tuesday 15 December 2026.
• All appointments are subject to availability. We cannot guarantee a particular date or time, so we recommend booking early.
• If you reschedule, your new appointment must also be on or before 15 December 2026 to keep the discount.

5. Who can take part and where

5.1 Eligibility

• The service discounts in section 6 are open to both Fantastic Club members and non-members.
• The Promotion is for domestic customers only. It is not available for Agency Accounts, Business Accounts or commercial bookings.

5.2 Service Area

• The service discounts apply only to properties in London within the M25.
• The following postcode areas are excluded for specific services:
• Regular & One-Off Cleaning: KT and WD postcodes are excluded.
• End of Tenancy Cleaning: KT and WD postcodes are excluded.
• Gardening & Jet Washing: KT, TW and WD postcodes are excluded.
• You can check whether we cover your address by entering your postcode in the booking form.

6. The offers

6.1 Fantastic Club – 50% off

• During the Promotional Period, you can buy an annual Fantastic Club membership for £44.50 instead of the standard price of £89.
• The discounted price applies to the first 12-month membership term only. If your membership renews, it will renew at the standard price that applies at the time of renewal. We will remind you before it renews.
• All other Fantastic Club terms apply, including the right to cancel and receive a refund within 14 days of purchase.

6.2 Service discounts

7. How to use a Promo Code

• Online or in the GoFantastic app: enter the Promo Code in the promo code field before you confirm your booking.
• By phone: give the Promo Code to our team when you call the phone you see at the top right corner of the website’s page.
• The discount is shown on your online booking confirmation page, just before the payment step. If it is not, contact us before your appointment and we will check it.

8. Conditions that apply to every service discount

• Once per customer. Each Promo Code can be used once per customer account. The Carpet & Upholstery, Oven, Window, Gutter and Hard Floor Cleaning code (HCLEAN15) can be used once per customer for each of those services.
• One discount per booking. A Promo Code cannot be combined with any other promo code, offer, discount, bundle or package, unless we say otherwise in writing.
• Club Credits. Fantastic Club members can use their Club Credits on the same booking as a Promo Code.
• Minimum charges. Our standard minimum charge for each service still applies. The discount is deducted from the price of a booking that meets that minimum charge, and it cannot reduce the price below zero.
• Final price. The price depends on the service, the size and condition of your property and your location. We will confirm the price, including the discount, before you book.
• No cash value. Discounts have no cash value, cannot be exchanged for cash or credit, and cannot be transferred or resold.
• Additional work. Any extra work you agree on the day is charged at our standard rates. The discount is not applied again to that extra work.

9. Cancelling or changing your booking

• You can cancel or reschedule your booking in line with our standard booking terms, which you can find in our Terms and Conditions.
• You may cancel the Services without charge up to 48 hours before the start date for the Services by contacting us. We will confirm your cancellation in writing to you. If you do not give at least 48 hours’ notice of cancellation, you agree to pay the Cancellation Charge.
• If you cancel and rebook outside the Promotional Period, the Promo Code cannot be reapplied to the new booking.
• Nothing in these Promotion Terms affects your statutory rights as a consumer.

10. Changes to the Promotion

• We may change, suspend or end the Promotion only where this is necessary for reasons outside our reasonable control, such as a technical failure or suspected fraud. Any change will be published on this page.
• Bookings already confirmed with a valid Promo Code will be honoured.
• We may refuse or cancel a discount where a Promo Code has been used in breach of these Promotion Terms or fraudulently.
• If a valid Promo Code does not apply because of a technical error, please contact us and we will apply the correct discount.

11. Your personal data

• We use the information you give us when you book only to provide your service and manage the Promotion, in line with our Privacy Policy.

12. Our liability

• Our liability for the services you book is set out in our general Terms and Conditions. Nothing in these Promotion Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

13. Governing law

• These Promotion Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the country where you live.

14. Contact us

• If you have any questions about the Promotion, call us on 020 3404 0145 or visit our Contact us page. You can see all current offers on our Halloween Deals page.