Q: What are the end of tenancy cleaners' work hours?
A: You can contact us at any time. On the other hand, the earliest your lease end cleaning can start is 7:00 am. The latest would be around 5:00 pm.
Q: Do you provide the cleaning materials and equipment?
A: The tenancy clean team will bring everything necessary for the completion of the service prior to you moving out.
Q: Do I have to defrost my fridge and freezer in advance?
A: To ensure the best possible results for your move out, please make sure to defrost the fridge/freezer about 24 hours before the service begins. If the fridge/freezer is still frozen when the tenancy cleaners arrive, they might not be able to properly clean it.
Q: Do you clean windows from the outside?
A: Yes, but this is not included in the end of tenancy cleaning service. If you want to include exterior window cleaning, it will be charged as a separate service but not without a preferential discount for booking combined services when moving out.
Q: How much does a professional end of tenancy cleaning in London cost on average?
A: The average cost of your tenancy cleaning depends on 3 main factors. The size of the property. More specifically, the number of rooms. The condition of the property. However, this applies only if the rental is extremely neglected. The addition of specialised services such as hot water extraction cleaning of carpet/upholstery, exterior window washing, or even garden clearance (if required by the tenancy agreement). The property cleaning services at Fantastic Cleaners provide the best possible value to cost throughout London and the M25 ring.
Q: Do I have to pay extra for any congestion charges or parking fees?
A: This is the only charge that may come on top of your move out cleaning service. The team will always search for a free spot to park. However, if such is not available, then the customer will be asked to cover the parking charges while the service takes place. In case the property is within the congestion zone, then the customer is required to take care of the charges. Otherwise, the service may take place during the weekend (or a bank holiday) when the congestion charges in London are lifted.
Q: What are the guarantees that professional property cleaning will restore the property up to the standards you boast?
A: The tenancy professionals follow agency-approved checklists when cleaning your rental property and thus ensure that every area of your housing will be cleaned to the highest standards prior to you moving out. This way the technicians make sure that you will receive your security deposit back.
Q: How many cleaners will you send?
A: The end of tenancy cleaning teams can consist of up to 6 technicians. It really depends on the size of your rental property. We can send as many cleaners as necessary for the timely completion of your lease end service.
Q: Do you clean carpets and upholstery?
A: All carpets and upholstered amenities will be vacuum cleaned. If you want those done up to professional standards - you can add carpet hot water extraction or dry cleaning and upholstery cleaning at preferential rates as combined services as you book a cleaner.
Q: How much does it cost to have carpets cleaned, too?
A: We can perform deep hot water extraction or dry chem cleaning. You can add a professional end of tenancy carpet cleaning to your post-lease booking at a preferential price or book it as a standalone service (check the cost guide for rug cleaning).
Q: Can you perform the service while I am away from the property?
A: Yes, but you have to arrange a key pick-up. Also, you can pay for the service with a card while you are away.
Q: Do you charge by the hour or per job?
A: The service is priced per job, meaning that the move out cleaners will stay on-site until the rental clean is fully done. Hours are not what defines how much end of tenancy cleaning costs.
Q: What happens if the team misses something?
A: Although it's highly unlikely, if something is skipped during the initial service, then make sure to notify us within 48 hours and we will arrange a re-clean of your rental property. You can also extend the period to 168 hours for a fee of £19.
Q: What happens if a cleaner damages something during the service?
A: All move out cleaners are fully insured so you will be compensated accordingly if something like this happens. Though, rest assured all technicians are quite careful and diligent so it probably won't come down to this at all.
Q: Do I need to move furniture?
A: It's not necessary but it might be appropriate if your housing has a lot of furnishing. In order to guarantee your deposit refund, the tenancy cleaners will have to vacuum or mop beneath sofas, cupboards, and etc.
Q: Do you clean the oven?
A: Yes, professional oven cleaning is part of the post-lease service. It will be dismantled and the removable parts will be put in a dipping tank filled with a specialised cleaning solution that easily dislodges grime and grease. The inside and outside of the oven will be scrubbed, as well.
Q: Do you clean blinds as part of the service?
A: Yes, the cleaners can wipe the blinds as part of the service.
Q: Do you clean chandeliers and/or ceilings?
A: Yes, but only if they are easily accessible.
