Expert one-off cleaning service in London and the UK

Frequently Asked Questions

• Q: Are the cleaners able to clean external window elements?

  A: The cleaners will focus on cleaning your windows inside, including the frames and sills. They can also treat exterior panes as long as they are within reach. However, we recommend booking professional window cleaning if you have a large number of windows.

• Q: How does one-off cleaning differ from regular home cleaning?

  A: A one-off deep clean is a more thorough, professional cleaning service that can help you restore your home to a presentable state. This can be useful for preparing for guests, dealing with the aftermath of a party, or simply keeping things clean and tidy. A deep house clean usually involves multiple cleaners who can use specialized equipment and products (upon request) to get the best results possible. And last but not least, you can hand the cleaners your personal cleaning checklist or just let them know of your priorities and requests.

• Q: What is the difference between one-off cleaning and end of tenancy cleaning?

  A: One-off is an hourly-based property cleaning service designed to clean as much as possible within the time booked while having your priorities in mind. On the other hand, end of tenancy cleaning focuses on an overall polish that is designed to return the rental property to its original state upon a tenant's departure. This service is not hourly-based and comes with a 48 hour satisfaction guarantee which can be extended to 172 hours at an additonal cost.

• Q: What is your area coverage for deep house cleaning?

  A: Our intensive cleaning services are available in all areas of London. Whether you live in the city centre or the suburbs, the cleaners can come to your home and take care of all your cleaning needs. In addition to London, our services are also available in other major cities like Manchester, Brighton, Bristol, Oxford, Guildford, etc. To check whether our services are available in your area, please use our online booking form.

• Q: Are the cleaners able to remove mould from my ceiling/walls?

  A: We don't typically offer mould removal as part of our deep cleaning services, as these organic growths require a different approach and set of products. The cleaners will do their best to remove the mould, but hiring a certified handyman is advisable in case plastering is needed.

• Q: Is there a way I can get a discount or some sort of a deal on cleaning services?

  A: We recommend joining the Fantastic Club if you wish to take advantage of preferential rates.

• Q: What type of equipment and detergents do the cleaners use?

  A: The deep cleaning professionals use a variety of eco-friendly detergents to clean your home safely and effectively. However, please let us know in advance if your home has any marble or other surfaces that require special care.

• Q: Is the cleaner able to do some ironing?

  A: No problem at all. Just make sure you include the job in the list of priorities when scheduling the service so we can recommend you an appropriate amount of booking time in order for all the tasks to be completed.

• Q: What if something happens and I need to reschedule or cancel my appointment for one-off cleaning?

  A: In order to cancel or make changes to your booked appointment, simply log in your Fantastic Account and head over to the Dashboard. We just kindly ask you to notify us 48 hours in advance.