Professional carpet cleaners in London

Frequently asked questions

• Q: How much will it take for the carpet to dry again?

  A: Most synthetic fibre carpets need between 3 and 6 hours, while wool carpets need 4 to 8 hours.

• Q: How long will the service take?

  A: The time may vary depending on how many carpets need to be cleaned (square metres) and their condition. Usually, the technician needs about 30 minutes to clean a single carpet.

• Q: Do you move furniture around prior to cleaning?

  A: The cleaner will assist with moving light furniture, such as a chair or a coffee table, but any heavy furniture should be moved before the service takes place.

• Q: Can you guarantee the stains will be removed?

  A: Common domestic stains (food, drinks, happy pet accidents) can be removed easily unless pretreated by the client. There is nothing we can do if a substance, such as acid, has damaged the carpet.

• Q: How does the hot-water extraction carpet cleaning in London work?

  A: Hot-water extraction carpet cleaning is performed with some of the most powerful professional machines on the market. It is also the most effective carpet cleaning method. Here’s how the cleaning service usually goes:

  1. The technician needs to park his vehicle as close to your property as possible because the machine is big and heavy. Access to water for the machine is also needed.
  2. Once the equipment is ready, the specialist will remove all small furniture out of his way so that he has better access to the flooring. Please keep in mind that he cannot move heavy furniture and other heavy objects.
  3. Before starting the carpet cleaning service, the technician will inspect your carpet for stains and pretreat them with a specialised detergent.
  4. Once the preparation work is done, the carpet cleaner will get to the main work. The hot-water extraction machine injects a mixture of hot water and detergent into the fibres of your carpet. That mixture loosens dirt and makes it easier for removing. The machine then sucks the water back together with all the grime.
  5. At the end of the cleaning service, the technician will treat your flooring with a stain-protection detergent, which will not allow any spilt liquids to soak into the fibres and form stains. The effect of that treatment lasts for up to 8 months.
  6. Please note that after the cleaning, you will need between 3 and 6 hours before the carpet is completely dry.

• Q: I don't know the type of carpet fabric. Is this a problem?

  A: Leave the worries behind as the experienced carpet technicians will figure out the fabric and the right cleaning method.

• Q: Are your methods sufficient to remove carpet odours properly?

  A: Yes, you can be sure that the unpleasant smells will disappear with the service completion.

• Q: How often should I have my carpets professionally cleaned?

  A: Well, it depends on what kind of foot traffic they are exposed to. Stain protection for carpeting also makes a difference. Generally, we recommend professional cleaning at least twice a year for regular household carpeting. You may also benefit from our expert hard floor cleaning and restore the good look of all your flooring.

• Q: What is your availability and coverage?

  A: Fantastic Cleaners provides carpet cleaning services throughout London, M25, and most of England. We provide services 7 days a week and even on public holidays. Also, evening appointments can be arranged.

• Q: What stain protection do you offer, and why should I use it?

  A: We offer high-quality fibre stain repellent that can significantly prolong the freshness of your carpet when applied after professional cleaning. It will also effectively extend the life of your floor piece, especially if placed in a high-traffic area. The stain protection comes for FREE when you book the Hot Water Extraction (HWE) method of carpet cleaning.

• Q: What kind of detergents do the carpet cleaning experts use?

  A: All detergents we work with are professional ones and are not sold in regular shops. We use a range of cleaning products, stain removers and stain protection detergents, which are carefully tested over the years to provide great results. Moreover, they kill 99% of the known bacteria and germs and guarantee a well-disinfected environment. Also, they are child, pet and environment-friendly.

• Q: How beneficial is steam cleaning compared to dry cleaning?

  A: Depending on the type of fibre, different approaches may be more beneficial. For wool, synthetic and wool blend carpets, hot water extraction, also referred as steam cleaning, can bring the best results. On the other hand, dry compound cleaning works best for carpets made of natural fibres such as viscose, tencel, seagrass, and jute.

• Q: Can your carpet cleaning methods remove odours from carpets, such as odours from pet urine?

  A: Yes, our carpet cleaning methods are effective at removing bad odours. Your textile floor coverings will look and smell fresh again!

• Q: Do you take the carpets away to clean them?

  A: With all the necessary equipment on hand, our skilled technician can easily provide any of our professional carpet cleaning services right at your home. This is a much quicker and more time-efficient way of cleaning.

• Q: How many carpet cleaners will come to my property?

  A: We will send a certified carpet cleaner fully prepared with detergents and equipment to complete the carpet cleaning service on-site.

• Q: Do I have to pay the congestion or parking fee?

  A: Parking and Congestion charges are your responsibility, so we kindly ask you to take care of them.

• Q: What type of detergents do you use?

  A: To guarantee superior results, we have personally tested a variety of cleaning solutions, spot removers and protective stain treatments that can't be found in regular retailers. The use of these products can eliminate 99% of bacteria and germs without putting at risk the health of children, pets or the environment.